This client hit the ground running by acquiring a consulting company with twenty employees and several lucrative contracts. Office Strategies was selected as its strategic partner.
While developing the office structure, policy and procedures, Office Strategies planned the spatial concepts, work flow and furniture placement. All utilities and vendors were contracted; supplies and equipment were purchased.
The support staff was hired and human resource and immigration issues were resolved with the CEO’s team. A climate-controlled server room for testing enterprise systems was built. Information management and document/records management systems were designed and implemented. Procedures for communicating with international headquarters in Brussels were instituted.
Since most presentation collateral would be produced in-house, a work station was designed and equipped to integrate into existing work flow patterns. The bookkeeper and office manager shared a small, well-designed office across the hall from the CEO and VP Sales. This allowed for easy interchange of information and ideas. The conference room remained near the reception area away and from the administrative offices, creating a privacy buffer.
Office Strategies was hired to reorganize and scrub an existing customer database and create a plan and script for marketing its products to inactive accounts.
Office Strategies created four smaller databases based on customer type.
The scripts could then be strategically targeted towards each of the four customer types. The telesales script was reviewed and accepted by the CEO. The customer service rep was trained to use the new system.
